Shipping & Returns Policy

Shipping Information

Processing and Handling

All orders are processed within 2-3 business days.

Orders placed after 5:00 PM Eastern Time will be processed starting the next business day.

Shipping Options

• Standard Shipping: Delivered via Canada Post, with an estimated delivery time of 7-10 business days, depending on your location.

• Express Shipping: Delivered via UPS or FedEx, with an estimated delivery time of 3-7 business days, depending on your location.

• Local Pick-Up：

  Please allow 2 business days for order processing.

  We will notify you by email once your order is ready for pick-up.

  Pick-up location: 7321 Victoria Park Ave, Unit 11, Markham, Ontario, L3R 2Z8.

Return Policy

As our products include consumables and food items, returns are not accepted once the order has been shipped. However, we are committed to customer satisfaction and will consider returns or refunds under special circumstances, such as:

• Damaged or defective products upon delivery.

• Errors in the order caused by our team (e.g., incorrect items sent).

If you believe your situation qualifies for a return or refund, please contact us within 7 days of receiving your order through email : sales@quinsisbio.com providing your order details and any relevant photos of the issue.

Contact Us

For further assistance or inquiries about your order, please reach out to our customer support team at:

Email: sales@quinsisbio.com

Phone: 001-905-305-8111(9005-8111

We strive to make your experience with us seamless and satisfying.

Thank you for choosing our products!